Terms & Conditions

Welcome to Fatma Picks. Please read the following terms and conditions carefully before using our website or placing an order. By accessing our website or completing a purchase, you agree to these terms.

1. General Terms

Fatma Picks is an online beauty store operating in Kuwait. We reserve the right to update or modify these terms and conditions when necessary.

2. Products and Descriptions

We strive to provide accurate product descriptions, images, and details. However, slight variations in color, appearance, or packaging may occur. All products are subject to availability.

3. Pricing and Payment

All prices are displayed in the currency specified on our website. Prices may change without prior notice. Orders are processed after successful payment through the available payment methods.

4. Orders and Confirmation

Customers are responsible for reviewing their orders before completing a purchase. We reserve the right to cancel or refuse orders in cases of product unavailability, pricing errors, or suspected fraudulent activity.

5. Beauty Products and Usage

Customers should review product descriptions, ingredients, and usage instructions before purchasing. If a product causes irritation or an unexpected reaction, discontinue use and seek appropriate professional advice. Product results may vary from person to person.

6. Delivery

Delivery times may vary depending on the customer's location, product availability, and other circumstances. Customers must provide accurate delivery information. Delays may occur due to circumstances beyond our control.

7. Returns and Exchanges

Returns and exchanges are subject to the store's applicable policies and Kuwait's consumer protection laws. Due to the nature of beauty products, certain items may be ineligible for return or exchange, particularly if opened or used, subject to applicable laws and regulations.

8. Order Cancellations

Cancellation requests depend on the order's processing status. Once an order has been prepared or dispatched, cancellation may no longer be possible.

9. Privacy Policy

We respect our customers' privacy and handle personal information responsibly. Customer data may be used for order processing, delivery, communication, and customer support in accordance with applicable laws.

10. Website Usage

Customers agree to use our website lawfully and responsibly and refrain from activities that may affect its security, functionality, or availability.

11. Contact Us

For questions or assistance regarding our products, orders, or these terms and conditions, please contact us through the contact details provided on our website.

By using our website and placing an order, you acknowledge that you have read and agreed to these terms and conditions.